Everyone should be able to use Central Rentals.

Our commitment

We build to WCAG 2.2 Level AA and comply with the Accessible Canada Act (ACA), including its regulations and referenced technical standards. That means every screen we ship goes through automated axe-core scans, and every marketing update is reviewed against WCAG 2.2 AA before it lands in production.

What we support today

• Full keyboard navigation — Tab, Shift-Tab, Enter, Escape, and arrow keys everywhere.
• Screen-reader labels on every interactive element (buttons, forms, dialogs).
• Colour contrast that meets or exceeds a 4.5:1 ratio for body text and 3:1 for large text.
• Zoom to 200% without loss of content or function.
• Video/audio content ships with captions or transcripts.
• Form errors identify the field by name and explain how to fix them.

Ongoing improvements

Accessibility is not a one-shot audit. Every quarter we re-audit the whole app with a mix of automated tooling (axe DevTools, Lighthouse) and manual screen-reader testing (VoiceOver on iOS/macOS, NVDA on Windows, TalkBack on Android). Bugs go on our public tracker and are prioritised alongside functional bugs.

Report an issue or request an alternative format

If any part of Central Rentals is difficult or impossible for you to use, please tell us. We treat every accessibility report as a priority ticket and reply within one business day. We can also send any document (lease, notice, tax export) in an accessible alternative format on request — no charge.

Formal complaint process

If our response doesn't resolve your issue, you can file a complaint with the Accessibility Commissioner (chrc-ccdp.gc.ca) under the Accessible Canada Act.